Support Center
Frequently Asked Questions
No. Products listed on this site are not for human consumption, non-consumption restriction, ingestion, topical use, clinical use, therapeutic use, diagnostic use, veterinary use, or personal use.
No. Support is limited to order status, documentation location, shipping, and research-use boundary questions. We do not provide preparation, administration, personal-use, medical, or outcome guidance.
No. Products listed on this site are not represented as FDA-approved drugs, foods, dietary regulated consumer products, cosmetics, or medical products.
No. This site does not market catalog items as alternatives to, substitutes for, or equivalents of brand-name or FDA-approved drugs.
Purchasers must be adults 21 or older and must confirm that products are being purchased only for qualified research use.
No. Public catalog notes are limited to identity, amount, documentation status, and research-use restrictions. Personal-use and health-related outcomes are outside Serenity's support scope.
Still have questions?
Our support team is available to assist with technical specifications or order inquiries.