Refund Policy

1. Overview

Serenity Research Labs LLC ("we," "us," "our," or "Company") offers this refund policy for our research-use-only catalog materials. This policy applies to approved research-use requests placed through our website and is designed to protect both our customers and the integrity of our research chemical inventory.

Because listed catalog materials are intended solely for in vitro laboratory research settings, we maintain inventory-control standards and review every request before any collection step. All refunds are evaluated on a case-by-case basis according to the terms outlined below.

2. Eligibility for Refunds

We will issue a refund for the following qualifying reasons:

• •
  Damaged in Transit

  Catalog Item arrives damaged, broken, or leaking due to shipping damage (not customer mishandling).

• •
  Wrong Item Shipped

  We ship an incorrect product or quantity due to our error.

• •
  Documented Specification Mismatch

  A supplier- or lab-issued document, or independent analytical evidence, shows that the shipped item does not match its product record or linked batch documentation.

3. Non-Refundable Items

We cannot accept returns or issue refunds for:

• •
  Opened or Used Catalog Items

  Once a vial or container is opened, we cannot accept it. Due to the research chemical nature of our products and contamination risk, we cannot verify integrity after opening.

• •
  Catalog Items Without Original Packaging

  Items must arrive in their original, sealed containers with all labels intact.

• •
  Requests Outside the 7-Day Window

  Requests submitted more than 7 days after delivery are not eligible unless applicable law requires otherwise.

4. Refund Process

To request a refund, follow these steps:

5. Return Shipping

• •
  Our Errors (Damaged, Wrong Item, Documented Mismatch)

  We provide a prepaid return shipping label. No cost to you.

• •
  Eligible Unopened Returns

  A change-of-mind request may qualify only when submitted within 7 days of delivery and the item remains unopened, undamaged, in its original packaging, and approved before return. You are responsible for return shipping costs.

Note: Do not return products without prior approval and return instructions. Unauthorized returns will not be processed.

6. Exchanges

We offer product exchanges for items damaged in transit or shipped incorrectly. To request an exchange:

• 1.

  Contact support@serenityresearchlabs.com with your order number and issue details within 7 days of delivery.

• 2.

  Provide photos of the damaged or incorrect item.

• 3.

  We will review replacement eligibility promptly and provide return-label instructions when the request qualifies.

7. Late or Missing Refunds

If you have not received your refund after 7 business days of approval:

• •

  Check with your bank or credit card issuer—processing times vary (typically 3-5 business days).

• •

  Contact us at support@serenityresearchlabs.com to verify receipt of your return and confirm refund status.