Refund Policy
Effective Date: April 6, 2026
At Serenity Research Labs LLC, we're committed to accurate fulfillment and clear resolution support. Understand our refund policy and how we handle returns.
1. Overview
Serenity Research Labs LLC ("we," "us," "our," or "Company") offers a straightforward refund policy for our research-grade peptides and compounds. This policy applies to all orders placed through our website and is designed to protect both our customers and the integrity of our research chemical inventory.
Because our products are research chemicals intended solely for in vitro laboratory use, we take precautions to ensure product quality and prevent misuse. All refunds are evaluated on a case-by-case basis according to the terms outlined below.
2. Eligibility for Refunds
We will issue a refund for the following qualifying reasons:
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Damaged in Transit
Product arrives damaged, broken, or leaking due to shipping damage (not customer mishandling).
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Wrong Item Shipped
We ship an incorrect product or quantity due to our error.
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Purity Below Advertised Specification
Third-party Certificate of Analysis (COA) evidence demonstrates purity below our stated minimum (99%+).
3. Non-Refundable Items
We cannot accept returns or issue refunds for:
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Opened or Used Products
Once a vial or container is opened, we cannot accept it. Due to the research chemical nature of our products and contamination risk, we cannot verify integrity after opening.
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Products Without Original Packaging
Items must arrive in their original, sealed containers with all labels intact.
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Change of Mind / Buyer's Remorse
If you simply change your mind, standard return shipping costs apply (see Return Shipping section).
4. Refund Process
To request a refund, follow these steps:
Step 1: Contact Us Within 7 Days
Email support@serenityresearchlabs.com within 7 days of delivery with your refund request. Include your order number and detailed description of the issue.
Step 2: Provide Photographic Evidence
Include clear photos of the damaged product, packaging, and any quality issues. For purity concerns, provide a valid third-party COA showing the discrepancy.
Step 3: Await Review
Our team reviews your claim within 48 hours. We will respond with approval, denial, or a request for additional information.
Step 4: Return Instructions
If approved, we will provide return shipping instructions and a prepaid shipping label (for our errors) or collect return shipping costs (for buyer's remorse).
Step 5: Refund Issuance
Once we receive and inspect the returned product, we will process your refund within 5-7 business days. Refunds are issued to your original payment method.
5. Return Shipping
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Our Errors (Damaged, Wrong Item, Purity)
We provide a prepaid return shipping label. No cost to you.
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Buyer's Remorse Returns (If Eligible)
You are responsible for return shipping costs if you simply wish to return an unopened, undamaged product.
Note: Do not return products without prior approval and return instructions. Unauthorized returns will not be processed.
6. Exchanges
We offer product exchanges for items damaged in transit or shipped incorrectly. To request an exchange:
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Contact support@serenityresearchlabs.com with your order number and issue details within 7 days of delivery.
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Provide photos of the damaged or incorrect item.
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We will ship a replacement immediately and provide a prepaid return label for the defective item.
7. Late or Missing Refunds
If you have not received your refund after 7 business days of approval:
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Check with your bank or credit card issuer—processing times vary (typically 3-5 business days).
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Contact us at support@serenityresearchlabs.com to verify receipt of your return and confirm refund status.
8. Contact Information
For refund inquiries, returns, or questions about this policy:
Email: support@serenityresearchlabs.com
Our team responds to inquiries within 24 business hours.
Important Reminder: All Serenity Research Labs products are sold exclusively for in vitro research purposes only and are not for human or animal consumption. Customers are responsible for complying with all applicable local, state, and federal laws regarding the purchase and use of these products.