Shipping Policy

1. Domestic Shipping (United States)

Eligible approved requests are fulfilled within the contiguous United States via USPS. We currently do not ship to Alaska, Hawaii, U.S. territories, or international addresses.

Delivery times are estimates and may vary depending on your location and carrier volume. Serenity Research Labs is not responsible for delays caused by the carrier after shipment.

2. Order Processing

Approved research-use requests are reviewed Monday through Friday, excluding federal holidays. Fulfillment timing depends on eligibility, availability, and approved payment-path clearance.

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  Approved requests cleared before 2:00 PM PST are typically prepared the same business day when inventory is available.

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  Requests submitted after 2:00 PM PST or on weekends/holidays are reviewed the next business day.

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  Tracking information is provided only after eligibility, payment-path clearance, and fulfillment are complete.

3. Packaging & Discretion

Eligible approved requests are fulfilled in plain, unmarked packaging with no external branding or product descriptions. Your privacy is important to us.

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  Catalog items use protective packaging materials for transit handling.

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  Temperature-sensitive compounds are shipped with appropriate protective materials.

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  The return address will display our business name only — no product details on the exterior.

4. Order Tracking

A tracking number is provided by email after an approved request is fulfilled. Packages can be tracked directly through the USPS website or app.

If your tracking information has not updated within 48 hours of shipment, please contact us at support@serenityresearchlabs.com and we will investigate promptly.

5. Lost or Damaged Shipments

If your package is lost, damaged, or arrives with compromised contents:

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  Contact us within 7 days of the expected delivery date at support@serenityresearchlabs.com.

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  Include your order number and photos of any damage.

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  We will arrange a replacement shipment or issue a refund per our Refund Policy.

6. Address Accuracy

Please ensure your shipping address is complete and accurate at checkout. Serenity Research Labs is not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, re-shipping fees may apply.

7. Shipping Restrictions

We currently ship only within the contiguous United States (the 48 adjoining states and the District of Columbia). We do not ship to:

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  International addresses

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  Alaska, Hawaii, or U.S. territories

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  P.O. boxes (due to carrier requirements for signature confirmation)

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  APO/FPO/DPO military addresses